NEAA

Privacy & Security Policy of the New England Association of Arbitrators (NEAA)

Effective Date: December 22, 2025

1. Introduction

The New England Association of Arbitrators (NEAA) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how NEAA collects, uses, and safeguards the information you provide when accessing our directory of auto damage appraisers and umpires, as well as how payments are processed.

By using NEAA’s directory or any related services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

When you access or interact with our directory and forms, NEAA may collect the following types of information:

• Personal Information: This includes information that can identify you personally, such as your name, email address, phone number, and other contact details. We may collect this information when you register, contact us, or inquire about our services.
• Payment Information: If you make a payment through our services, we use Stripe to process payments securely. We do not store your credit card information on our servers. Payment details are processed directly by Stripe, which adheres to industry-standard security practices.
• Usage Data: We may collect non-personally identifiable information about your usage of the directory, including your IP address, device information, browsing history, and interactions with the website.

3. How We Use Your Information

NEAA uses the information collected for the following purposes:

• To provide access to the directory of experienced auto damage appraisers and umpires.
• To respond to inquiries, requests, and feedback from users.
• To evaluate individuals for potential membership.
• To process payments through Stripe for membership fees.
• To improve the quality of the directory and our services.
• To comply with legal obligations and resolve any issues that may arise regarding disputes or concerns about the conduct of members.

4. Sharing of Information

NEAA does not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information under the following circumstances:

• With Members: When you select an umpire or appraiser from our directory, certain contact information may be shared with that individual for the purpose of their professional engagement with you.
• With Stripe: If you make a membership payment, your payment information is securely processed by Stripe, a third-party payment processor. Stripe’s privacy policy governs how your payment details are handled. NEAA does not store or retain your credit card information.
• Legal and Compliance: If required by law, or to protect the rights, property, or safety of NEAA, our members, or others, we may disclose personal information to law enforcement or other relevant authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of NEAA’s assets, your personal information may be transferred as part of that transaction. We will notify users of any such transfer and disclose any new privacy practices.

5. Data Security

We use reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of data transmission or storage is 100% secure. While we strive to protect your personal data, NEAA cannot guarantee absolute security. Payments are processed securely by Stripe, which complies with Payment Card Industry Data Security Standards (PCI-DSS).

NEAA uses reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure. These measures include using industry-standard security technologies and services, such as Norton website security tools, to help protect our website and user data.

While we take reasonable steps to secure personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, NEAA cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we have collected about you.
• Correction: You may request that we update or correct any personal information that is inaccurate or incomplete.
• Deletion: You may request that we delete your personal information, subject to applicable legal obligations.
• Opt-Out: You may opt out of receiving marketing communications from NEAA. To opt-out, please contact us at newenglandarbitrators@gmail.com or follow the unsubscribe instructions in our communications.

7. Third-Party Websites and Services

NEAA’s directory may contain links to third-party websites or services. These third-party sites are not governed by this Privacy Policy. We encourage you to review the privacy policies of any third-party websites you visit.

• Jotform: NEAA uses Jotform to collect personal information from users for inquiries, applications, agreements, and other forms. Jotform’s privacy policy governs how your information is handled during submission.
• Stripe: For payments, NEAA uses Stripe, a third-party payment processor. Payments are securely processed by Stripe, and NEAA does not store any credit card or payment information. Stripe’s privacy policy and terms of service apply to all transactions.

8. Limitations of NEAA’s Role

Please note that NEAA is a membership-based organization providing a directory of experienced auto damage appraisers and umpires. NEAA does not assign, manage, or oversee appraisal cases, nor does it participate in arbitration or dispute resolution. NEAA does not guarantee the outcome of any case, nor does it influence or participate in umpires’ decisions listed in our directory. Each umpire sets their own prices, and all NEAA members operate as independent professionals.

9. Changes to This Privacy Policy

NEAA reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of this policy will be updated. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

New England Association of Arbitrators (NEAA)
Megan Begin, President
Email: newenglandarbitrators@gmail.com
Phone: ‪(401) 757-0316

By using the NEAA directory or completing any of our forms, you acknowledge and agree to this Privacy Policy and the terms outlined above.