NEAA

Choosing the right umpire for a right to appraisal case in an auto damage insurance claim is a critical step that can directly affect the outcome. An umpire acts as the neutral decision-maker when the vehicle owner’s appraiser and the insurance company’s appraiser cannot agree on the amount of damage. A good umpire should have strong experience in auto damage appraisal, a clear understanding of insurance appraisal clauses, and a reputation for fairness and professionalism. Most importantly, the umpire must be truly neutral, with no financial or professional ties to either party.

When evaluating potential umpires, look for credentials, years of experience, and specialization in auto damage claims. An umpire who regularly handles vehicle appraisal disputes will be better equipped to understand repair methods, parts pricing, and industry standards. Communication skills also matter—an effective umpire can clearly explain their reasoning and keep the appraisal process efficient and focused. Confirming their appraiser license is active is also imperative.

A helpful resource for finding qualified auto damage professionals is the New England Association of Arbitrators (NEAA) website. The NEAA provides a directory of experienced auto damage appraisers who can serve as umpires in appraisal cases. Using this list allows you to review credentials, compare backgrounds, and confidently select a neutral umpire. Additionally, NEAA handles licensing confirmation for you.

By carefully selecting an umpire through a trusted professional organization, claimants and insureds can help ensure a fair, informed, and defensible final appraisal decision.